Calling for an appointment
When you call us for an appointment you will be given a series of options:
Option 1 – Prescription queries/orders
Option 2– Book an appointment (urgent and routine) If you need an urgent appointment your details will be taken by a member of our reception team. You will then receive a telephone consultation from one of our GPs who will assess your needs and decide the most appropriate course of action. This may include a prescription, advice or arranging a face-to-face appointment to see a GP, nurse practitioner, pharmacist or other health care professional.
If you need a routine appointment you will be booked into a suitable appointment. You can still see your named GP for a non-urgent appointment.
Routine appointments can be pre-booked with the doctor of your choice up to Two weeks in advance. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem.
We also offer extended hours appointments for patients who cannot attend during our normal surgery times.
Book-on-day and urgent services
Patients requesting an appointment on the same day, or requiring advice, may speak to a doctor who will assess their condition over the telephone.
- Patients requesting an urgent appointment will be assigned to the triage doctor for a call back. The receptionist will take some details requested by doctor.
- The triage doctor will normally telephone the patient within two hours, unless the problem is urgent, and will negotiate the appropriate next step.
If, after speaking with the patient, the doctor thinks you need to come into the surgery, they will make an appointment for you.
A quick way to make or cancel appointments is via our NHS App. (Please note not all appointments are available via this method). You can also use this App to order repeat prescriptions, view your medical records and test results, as well as giving you access to your NHS COVID pass
In order to use this service and other online services you will need to register so that you can be given login details. If you are not yet registered for this service please ask at reception or use eConsult via our web page. Spring Terrace Medical Group
Care and support planning
**The Year of Care System is paused due to the shortage in blood bottles. We are aiming to ensure any urgent patients requiring regular bloods are a priority.**
We provide a Year of Care annual recall system to support people who have long term conditions. This aims to give you the opportunity to get more out of your annual review appointments by reorganising the way things happen and giving you more information before you see your nurse or doctor. It should help you to talk about:
- What is important to you
- What you can do to look after your health and stay well
- What support you may need
Who is it for?
Anyone with a long term condition like diabetes for example
Why change things?
It will help both you and the doctor or nurse make the best use of the time you have in your care and support planning appointment. All the important tests and results needed at your appointment will be available to you before the appointment as well as an opportunity to think through what questions you want to ask and identify your key concerns which you want to talk about.
What does this mean for me?
This means that your care and support planning review will usually take place over two separate appointments and you will have time to think about what you want to get out of these visits.
What happens at the first appointment?
At the first appointment you will be asked to attend the surgery to have any checks or tests (e.g. blood tests, breathing tests) done with a healthcare assistant. The healthcare assistant will book your next appointment which will be with a doctor or nurse.
What happens next?
Your test results from this appointment will be sent to you with an explanation of what they mean. There will also be a space on the letter for you to make notes along with the details for your next appointment and who you will be seeing. This will give you a chance to think about what you would like to talk about at your care and support planning appointment. It`s helpful if you bring this letter with you.
What happens at the care and support planning appointment?
At your care and support planning appointment you will be able to ask questions and talk about what’s important to you and your doctor or nurse will raise any issues they are concerned about. Once you both agree on one or two main things to work on, you will get the chance to work out a plan and identify any support you need to help you look after your health.